Important Note for Retail Customers: Due to the handmade nature of our products, expect variations in design, size, and color.
For in-stock orders, we utilize FEDEX Ground Service, shipping within 5 to 10 business days (transit not included). Oversized items may incur higher freight costs.
Web-calculated shipping charges are applicable for FEDEX Ground within the continental U.S. Additional charges apply to AK, HI, PR, other territories, and international orders. Expedited or non-continental U.S. shipments will incur extra fees.
Customs and taxes for international shipments are the recipient's responsibility. Contact local customs for details. DHL, UPS, and FEDEX shipping are available at extra cost.
Every item is handmade with simple tools, so expect slight variations. Sizes, tones, and colors may differ. Questions? Email us.
Payment methods: Cash, Money Order, Cashier's Check, MasterCard, Visa, Discover, American Express. COD delivery at extra cost.
Wholesale Customers (Domestic, US Only): Actual shipping costs apply, quoted by the carrier. Freight items incur the actual carrier-quoted cost without a cap.
AK, HI, PR, Other Territories & International Orders: Actual carrier-quoted costs apply; no handling fees. International orders may incur customs duties.
Freight Services & Over-Sized Shipping (Retail & Wholesale): Over-sized items incur special handling fees, marked accordingly. Freight services cover door-to-door delivery, excluding in-house setup. Alternative services may be used at our discretion.
Shipping Method (Retail & Resellers): By default, we use FEDEX or UPS ground service, with occasional use of the U.S. Postal Service. Heavy or large items may prompt alternative shipping methods, with your confirmation.
Free Shipping Conditions: Orders over $125 receive free shipping within the contiguous United States, excluding tiles.
